citrine pendant

Exchange Policy

At noface, we are committed to providing you with the best shopping experience possible. We understand that sometimes you may need to exchange a product for various reasons. To ensure a smooth and hassle-free exchange process, please review our Exchange Policy below:

1. Eligibility for Exchange:

• You are eligible for an exchange if you received a damaged or defective product.
• You can also exchange an item if you received the wrong size, color, or style compared to your original order.
• Exchanges for reasons other than those mentioned above, such as a change in personal preference, are not eligible.

2. Timeframe for Exchanges:

• You must initiate an exchange request within 7 days of receiving your order.
• Items returned for exchange must be in their original condition with tags attached and must not show any signs of wear, damage, or alteration.

3. Exchange Process:

• To initiate an exchange, please follow these steps:
  • Contact our Customer Support team at Customer Support Email: Info.in  to request an exchange and provide the following information:
    • Your order number
    • The reason for the exchange
    • Details of the item you wish to exchange, including size, color, and style preferences for the replacement
  • Our Customer Support team will guide you through the return and exchange process.

4. Shipping Costs:

• If you are exchanging an item due to a mistake on our part (e.g., wrong size or damaged item), we will cover the cost of return shipping as well as the shipping cost for the replacement item.
• If the exchange is for any other reason (e.g., change of preference), you will be responsible for both the return shipping costs and the shipping costs for the replacement item.

5. Inspection and Approval:

• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in this policy.
• If the item qualifies for an exchange, we will promptly process your replacement order.
• In case the requested replacement item is out of stock, we will offer you a refund or store credit as an alternative.

6. Refunds:

• We do not offer refunds for exchanged items unless the replacement item is out of stock.

7. Additional Information:

• All exchanges are subject to product availability.
• If you have any questions or need further assistance, please don’t hesitate to contact our Customer Support team.

We strive to provide you with high-quality clothing and excellent service. Your satisfaction is our priority, and we aim to make the exchange process as convenient as possible.

Thank you for choosing nofacestore for your fashion needs.

nofacetore.in

Customer Support Email: Info.in

14-Feburary-2024